Thanks for looking to get in touch with us. We’re keen to help out! Please read the information below carefully.

Response Channels

Please note we have 2 response channels:

  • Queries that are not answered in this knowledge base we aim to answer within 72 hours.
  • Queries that have already been answered in this knowledge base we aim to answer within 14 days.

An Important Note…

Did you know?

Over 90% of the support tickets raised with us occur because we email you what you need…but the email ends up in your junk/clutter/promotions folders or (if you’re with AOL or a custom domain) simply doesn’t get through at all…

Agreed! These over-zealous email filters have a lot to answer for.

Before contacting us please ensure you have thoroughly checked all and any email folders – it makes everyone’s life easier. Promise.

Thank you in advance!


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